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Returns

How do I return an item?

• Before returning any merchandise, please email or call our office at 888-331-2195 for an authorization number. Our hours of operation are Monday-Thursday, from 8:00am-5:00pm PST and Friday, from 8:00am-12:00pm PST. This authorization number should be included with your returned merchandise.
 
 • Returned items must be new and in the original factory packaging.
 
• All returns must be made within 14 days of delivery.
 
• A 20% restocking fee will be charged to your account unless merchandise is exchanged for an item of equal or greater value.
 
• Shipping charges will not be refunded.
 
• Any earpiece that fits inside the ear is not returnable.
 
 
Please ship returns to:
The Earphone Guy, LLC. Returns [Authorization #]
2701 Del Paso Rd
Suite 130-46
Sacramento, CA 95835
888-331-2195